SECURITY

Security is of paramount importance in our lives whether it is for us personally or for our possessions, hence KEHOA go to great lengths to ensure maximum possible protection on the Estate. Every time security protocol is not followed and regulations broken, it makes it easier for criminals and others to do the same.

• Security personnel have a difficult and unenviable task. Everyone’s support and co-operation is expected. Rather than being obstructed in their prescribed duties or abused, residents should display a positive and supportive attitude towards the security staff whose loyalty and attitude toward the people they are employed to protect will in turn be enhanced.
   
• The Gatehouses are manned 24 hours per day and the Estate is constantly patrolled by security guards.
   
• Access cards for owners/residents and their employees must be purchased from KEHOA. An application form obtainable at the Estate Office, is to be completed and cards will be issued within 24 hours after the required payment is received. Strict control over the cards must be maintained to prevent their misuse and under no circumstances should cards be issued to casual visitors or to contractors / sub-contractors. It is the responsibility of residents to ensure that all lost cards are reported immediately. Access cards are not transferable unless under special circumstances and only once written request has been made and permission has been granted.
• Every owner / resident must request visitors to adhere to the security protocol and treat security personnel in a co-operative and courteous manner.
   
• Residents will be held responsible for all contractors / sub-contractors working on their site as well as for domestics and visitors. Contractors / sub-contractors working outside stipulated working hours will be removed from the Estate by security and a fine will be imposed. Domestics or visitors failing to comply with security regulations will either be denied access, or, if already within the Estate, will be removed by security.
   
• All or any attempted burglaries, any boundary wall or fence climbing, indeed any act of a suspicious nature, must be reported immediately to the Estate Managers, Security Supervisor or the Security Director.
   
• In the interest of the safety of residents a decision was taken to close Gate 2 (Lyndore Avenue) between the hours of 22:00 and 5:00. The reason for this being that this road is regarded as unsafe due to the lack of lighting and the fact that reports of attacks on people have been received. The situation will be monitored and residents notified of anticipated changes.
   
• Residents are strongly discouraged from employing unknown casuals, gardeners and/or other categories of casual workers in the Estate. It is a known fact that many of these people are a security risk and prejudice the safety of our properties. The site security management team should be approached to assist in having persons screened prior to their employment.
   
• The Security Supervisor should be advised in advance whenever possible of the pending arrival of visitors to a particular owner / resident, including vehicle registration numbers if known, especially if a function is to be held. “Open” functions are not permitted, as there is no control over who enters the Estate. Lists of invitees must be lodged with Security, who will ensure that only invited guests are admitted.
   
• All owners / residents must advise the Estate Manager in writing of their home telephone number to enable security to make contact by the automated computerised telephone intercom system. If there are any additional changes, it is incumbent on the owner / resident to advise the Estate Manager in writing by obtaining and completing our standard updating form.
   
• In the event of owners / residents not being connected to this system, or no contact can be made, visitors will of necessity have to be declined entrance to the Estate, unless prior instructions have been given to the Gatehouse security personnel in writing.
   
• Every property must have the correct stand number displayed so as to be visible from the road by day and night. This is a strict requirement by the Metropolitan Local Council who can and will enforce the same. Also, it facilitates the speed with which security reaction staff responds to alarm calls.
   
• KEHOA recommends that all owners, as a further security measure, install an alarm system and/or panic button as soon as possible after completion of or taking occupation of their homes, which system should be compatible with the electronics of the overall Estate system and linked thereto. Alarm transmitter information can obtained from the Estate Office. In order to discourage false alarms (particularly false panic button alarms), a charge may be levied for each false alarm in excess of 2 (two) per property per month.
   
• Contractors, sub-contractors, workers, domestics, gardeners and others must enter through the Gatehouses in accordance with the designated security provisions in force at the times of entry. Application forms for domestics and gardeners are available from the Estate Office.
   

For more information or booking details please contact us