Until enrolment has been completed, website pre-clearance cannot be processed on this page. In the meantime, please use either the SMS route (33282) or simply phone in to Visitors Pre-Clearance (011 468 3001). We apologise for the inconvenience but you will find the SMS route the most efficient. Here’s how it all works:

SMS Pre-Clearance Procedure

1. New SMS Number is 33282
2. In the body of the SMS, enter KE followed by a space.
3. Enter the number of times your visitor will return to the estate on the same day. (1 should be standard)
4. For same day booking, sendmessage now.
5. To book for a future date, enter a space after the number of times your visitor will return to the estate followed by the day number. Day numbers previous to the current date will make a booking for the following month.
6. This is how your SMS should look - Same Day Booking : Ke 1

Future Booking: Ke 1 15

Additional Information

1. Only residents whose cell phone numbers are registered with our database are allowed to pre-clear.
2. A password should also have been issued.
3. As soon as you have sent a requestor made a phone booking, you will be sent a 5 digit pin which you then forward to your visitor.
4. You will receive a message when your visitor arrives
5. You will be restricted to 1 visitor per SMS code and the anti-passback rule will prevent more than 1 visitor entering with the same code.
6. Visitors will be allowed to exit the next day
7. To cancel, phone the control room and the operator will remove the booking.

If you have any problems, please speak to Victoria or the pre-clearance ladies in the control room.